Returns are accepted within 14 days of receipt, with the product in its original condition and intact packaging. The return shipping cost is borne by the customer, except in cases where the product has manufacturing defects. To initiate the process, send an email to info@bikersgiftshoppe.com with your order number and the reason for the return.

Delivery is made by express courier within 2-4 business days for most locations in Romania. For personalized or limited-stock products, the timeframe may be up to 7 days. You will receive a confirmation email with the tracking number immediately after shipment.

All products in the motorcycle equipment and accessories category benefit from a legal 2-year warranty. For helmets with Bluetooth systems and LED light sets, the warranty is extended to 3 years. If you encounter a technical issue, contact us at info@bikersgiftshoppe.com and we will determine the next steps.

Yes, we work with multiple suppliers and can find parts or accessories not listed in the catalog. Send a detailed request by email to info@bikersgiftshoppe.com, and our team will respond within 1-2 business days with a personalized offer and estimated delivery time.

We accept payment by bank card (Visa, Mastercard), cash on delivery, and bank transfer. For online payments, we use a secure processor, and your data is protected. If you choose cash on delivery, the COD fee is 10 lei, applied by the courier.

We currently do not have a showroom open to the public, but you can schedule a visit to our office at B-dul. Mesteacănului 4B, by prior appointment. Send an email to info@bikersgiftshoppe.com and we will arrange a meeting between 10:00 AM and 6:00 PM, Monday through Friday.